Industries / Retail & E-commerce
INDUSTRY

Voice AI for Retail & E-commerce

Order status, returns and delivery reschedules across voice and chat.

70%
auto-resolved
−40%
handle time
24/7
coverage
60+
languages
HOW TEAMS USE IT

Purpose-built for Retail & E-commerce conversations

Understands intent in natural language — no phone-tree menus
Verifies identity and pulls live account context securely
Resolves routine requests end to end, escalates the rest with full context
Compliant, auditable, and available 24/7 in every language you serve
Where is my orderRetail & E-commerce
My parcel was due yesterday.
It’s at the local depot — out for delivery tomorrow before noon.
Can it go to my office instead?
WHAT HAPPENED
OrderLocated
AddressChanged, in the carrier system
RefundNot required
RECOMMENDED PRODUCTS

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